Provide value-added customer service for the FEC through proactive communication and customer resolution. Interface between external customers and internal business partners to include Operations, Commercial and Technology. Provide quality and timely service to FEC customers.
Ensure response to inquiries about FEC services and other general questions are being handled effectively. Ensures systemic issues are researched and corrective actions are put in place to avoid future recurrence. Proactively communicates service modifications, operating plan changes, and major service disruptions to appropriate FEC customers. Support opportunities for Sales Leads within customer service and promote new service offerings.
Qualified applicants will be considered for vacancies without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by prevailing state and federal laws, regulations and ordinances.