The Import/Export Coordinator supports the Customer Service and Logistics Department by overseeing day-to-day import and export activities of CGR (CG Railway LLC) to ensure compliant movements and customer satisfaction.

CGR Rail-Ferry | CG Railway LLC

RESPONSIBILITIES:

• Oversee the import and export processes of CGR shipments.
• Manifest shipments in the ACE interface.
• Maintain email notices and communications with customers and customs brokers pertaining to shipments.
• Ensure compliance with U.S. and international trade regulations, including customs regulations.
• Maintain accurate and complete records of all import/export transactions in accordance with record retention requirements
• Monitor and track domestic and international shipments; proactively identify an d resolve shipping delays or customs clearance issues.
• Field incoming customer requests via email and phone with a sense of urgency and attention to detail.
• Prepare documentation related to dangerous goods.
• Assist with audits, inquiries, or reviews related to shipping and trade compliance.
• Coordinate cross-department efforts for proper invoicing
• Performs other duties as assigned by the manager to support business and operational needs

REQUIRED EDUCATION / EXPERIENCE / SKILLS

• High school diploma or GED
• Bilingual – Spanish / English
• Five years of relevant experience working in import/export documentation.
• Experience coordinating with freight forwarders and customs brokers
• Demonstrated proficiency in Microsoft Office (Outlook, Word, and Excel)
• Flexibility to work weekends and holidays.
• Must be motivated, detail-oriented and able to work proactively and effectively with minimal supervision.